NextCleaners is seeking passionate, service-oriented, positive and hard-working individuals - willing to learn and looking for an opportunity to be a part of a fast-growing, startup company.

 
 

STORE COUNTER REP - CUSTOMER SERVICE / ACCOUNT MANAGEMENT

  • QUALITIES MUST INCLUDE:

    • Great communication skills
    • Methodical and well organized
    • Efficient, proactive and forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail
  • RESPONSIBILITIES:

    • Work primarily out of one of our Manhattan or Brooklyn locations
    • Provide high level in-person customer service and hospitality to customers
    • Follow up on all customer and store issues as they come up and be the focal point to resolve problems
    • Assist daily tasks and new projects
    • Maintain a positive attitude and take initiative
    • Work as a cohesive team with all NextCleaners staff to ensure efficiency and on-time delivery
    • Maintain product knowledge for all retail and online operations
    • Maintain the distinct NextCleaners aesthetic, appearance, atmosphere and culture
  • REQUIREMENTS:

    • Experience in consumer product or service industry
    • Bi-lingual: both English and Spanish is a PLUS
    • Associate or a 4-year college degree is a PLUS
    • Job Type: Full-time or Part-time

PRODUCTION SUPERVISOR

  • QUALITIES MUST INCLUDE:

    • Great communication skills
    • Methodical and well organized
    • Efficient, proactive and forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail
  • RESPONSIBILITIES:

    • Work primarily out of one of our Manhattan or Brooklyn locations
    • Work flow set up and management
    • Route and logistics scheduling and coordination
    • Maintenance scheduling
    • Manpower management
    • Worker schedule management
    • Wages to volume management
    • Retail customer service
    • Maintain a positive attitude and take initiative
    • Work as a cohesive team with all NextCleaners staff to ensure efficiency and on-time delivery
    • Maintain product knowledge for all retail and online operations
    • Maintain the distinct NextCleaners aesthetic, appearance, atmosphere and culture
  • REQUIREMENTS:

    • Must have 3-5+ years of experience
    • Bi-lingual: both English and Spanish is a PLUS
    • Associate or a 4-year college degree is a PLUS
    • Job Type: Full-time

LAUNDRY OPERATIONS MANAGER

  • QUALITIES MUST INCLUDE:

    • Great communication skills
    • Methodical and well organized
    • Efficient, proactive and forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail
  • RESPONSIBILITIES:

    • Work primarily out of one our Long Island City location
    • Work flow set up and management
    • Route and logistics scheduling and coordination
    • Maintenance scheduling
    • Manpower management
    • Worker schedule management
    • Wages to volume to revenue and expense management
    • Retail customer service
    • Supply ordering and management
    • Account receivables
    • Maintain a positive attitude and take initiative
    • Work as a cohesive team with all NextCleaners staff to ensure efficiency and on-time delivery
    • Maintain product knowledge for all retail and online operations
    • Maintain the distinct NextCleaners aesthetic, appearance, atmosphere and culture
  • REQUIREMENTS:

    • Must have 3-5+ years of experience
    • Bi-lingual: both English and Spanish is a PLUS
    • Associate or a 4-year college degree is a PLUS
    • Job Type: Full-time

Customer Experience Specialist

  • QUALITIES MUST INCLUDE:

    • Great and positive communication skills
    • Methodical, well organized and self motivated
    • Efficient, proactive and forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.
    • Ability to work as a team
  • RESPONSIBILITIES:

    • Preparing for customer inquiries by studying products, services, and customer service processes.
    • Responding to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
    • Work well under pressure - Always maintain a positive and respectful communication.
    • Be Prompt.
    • Working closely with the rest of the organization to resolve any issues.
    • Staying with the problem until it’s resolved.
    • Record customer inquiries by documenting inquiry and response in customers' accounts.
    • Improving quality service by recommending improved processes; identifying new product and service applications.
    • Updating job knowledge by participating in educational opportunities.
    • Up-sell and cross sell company’s products and services - Utilize every customer contact as a relationship building and revenue opportunity.
    • Accomplish customer service and organization mission by completing related results as needed.
  • REQUIREMENTS:

    • Experience in consumer product or service industry
    • Positive and good communication skills
    • Bi-lingual: both English and Spanish is a PLUS
    • Associate or a 4-year college degree is a PLUS
    • Experience with Zendesk or other help desk systems is a PLUS
    • Job Type: Full-time or Part-time, AM or PM shifts

Driver

  • QUALITIES MUST INCLUDE:

    • Punctuality and reliability - Always be on time
    • Efficient - All delivery tasks must be performed on-time
    • Mindfulness - The vehicle you drive is the tool you use to do your job. You must take care of it; tickets are expensive and must be kept to a minimum.
    • Customer service - You are representing the company, its service and brand. You must be positive, respectful, polite, clean and tidy appearance.
    • Be cost effective - Great and positive communication skills
    • Ability to work as a team
  • RESPONSIBILITIES:

    • Drive vans or light trucks between the company’s plant facilities and hubs or end-user customers.
    • Driving includes territories in New York City and New Jersey.
    • Picking up or dropping off orders from/to plant facilities, hubs or end-user customers.
    • Loading and unloading of orders in and out of vehicles. Scanning and tracking each item in and out of the vehicles.
    • Fueling vehicles.
    • Checking vehicles vital signs including but not limited to oil and all other fluids, tires, breaks, check engine light or any other alarms and reporting them to the appropriate person(s) within the organization.
    • Careful and mindful driving
    • Minimize accidents and tickets and follow the company’s performance guidelines
    • Maximize number of pickups or deliveries per hour
    • Minimize any mis-deliveries
  • REQUIREMENTS:

    • Valid and clean driver’s license
    • Positive and high energy attitude
    • Bi-lingual: both English and Spanish is a PLUS
    • Job Type: Full-time or Part-time, AM or PM shifts
 

METROSPEEDY

MetroSpeedy is a tech-based last-mile delivery startup company that handles all local pickup and delivery for NextCleaners.

OPERATIONS SUPPORT SUPERVISOR / DISPATCHER

MetroSpeedy is seeking an experienced Operations Support Supervisor who is responsible for working with operations managers and other personnel to help keep businesses running smoothly. Throughout their work, Operations Support Supervisor must be able to provide management with insights to further increase productivity. You will compile sales reports, and control policies and procedures. To ensure success you should have a clear understanding of our company’s core values and culture. Top candidates will be exemplary leaders, have superb business acumen and have sound understanding of business strategies. The ideal candidate for this position possesses strong leadership skills, as well as a strong ability to problem solve and make sound decisions that encourage corporate growth.

  • RESPONSIBILITIES, not limited to the following:

    • Assist with developing and implementing short and long-term business, operation, and maintenance plans.
    • Manage and conduct administrative oversight for workers, delegating tasks and monitoring performance.
    • Improve the business processes for each business segment through analysis and collaboration
    • Analyze the performance of support functions for departments such as customer service, human resources and make recommendations for improvement
    • Analyze courier output on a hourly/daily/weekly basis to ensure profitability
    • Work with customer experience specialists and field operations to develop budgets for special programs
    • Work with couriers, on-boarding, training and provide continual on-the-job training to maintain a standard of exceptional customer experience
    • Work with field mechanic(s) responsible for fleet management
    • Oversee couriers and customer experience specialists schedules
    • Ordering Office Supplies
    • Resolving customer issues, dispatching (if/when needed), fulfilling deliveries (if/when needed), and conducting courier audits.
    • Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.
    • Controlling company costs, and introducing tactical initiatives to address theft and other losses.
    • Managing invoices, accounting and bank processes
    • Preparing timely and accurate performance reports
    • Monitoring marketing initiatives and implementing better business practices
    • Delegating responsibilities to ensure members grow as capable participants
    • Employing various initiatives to coach members to optimize their capabilities
  • REQUIREMENTS:

    • Bachelor’s Degree in Business Administration or related field
    • 5+ years’ experience in a Supervisory role
    • 2+ years’ experience in the delivery/transportation sector
    • Strong verbal and written communication abilities
    • Effective decision making skills
    • Job Type: Full-time

CUSTOMER EXPERIENCE SPECIALIST

MetroSpeedy is currently recruiting for a professional and reliable Customer Experience Specialist to act as our company’s first point of contact for emergency and non-emergency deliveries and emails/calls/texts. In this position, you will be in charge of assigning and routing deliveries through our delivery management system, monitoring couriers / drivers, maintaining call logs, monitoring routes, transferring messages, and directing field units.

  • RESPONSIBILITIES, not limited to the following:

    • Assign and route deliveries to couriers
    • Manage courier routes to ensure all deliveries are completed on-time
    • Manage different delivery programs and ensure protocols are followed properly
    • Answer emergency and non-emergency calls and document important information.
    • Monitor our fleet of cargo trikes and report any issues to management and mechanic on duty
    • Complete end of shift reports on time
    • Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
    • Operate and manage online support communications and telephone calls.
    • Respond to queries from partners related to deliveries.
    • Use the phone or computer to direct couriers/drivers and other field units to the appropriate destinations
    • Prioritize and organize deliveries and calls according to urgency.
    • Supervise the route and status of field couriers to prioritize their daily delivery schedule.
    • Maintain and update emails and call records and other important documentation.
    • Route deliveries for scheduled delivery programs
    • Follow Customer Experience Specialist Protocols
    • Make quick decisions within your authority and escalate any issues outside your authority
    • Must be able to multi-task in stressful conditions with little supervision.
    • Must be an excellent communicator
    • Must demonstrate superb organizational and interpersonal skills
  • SHIFT STRUCTURE (subject to change based on business need)

    • 3-6 days - generally includes a Saturday or Sunday, 3-8 hours a day
    • Shift start times are approximately 4:00 AM; 7:00 AM, 3:00 PM; 5:00 PM
  • REQUIREMENTS:

    • High school diploma or equivalent qualification is required.
    • A minimum of 1 year experience in a similar role.
    • Strong knowledge of last-mile logistics processes and procedures.
    • Excellent communication and interpersonal skills.
    • Proficient in MS Office with proven experience in data entry.
    • Ability to work well under pressure.
    • Job Types: Full-time, Part-time

COURIER / DELIVERY DRIVER

MetroSpeedy is seeking bright, motivated, hardworking individuals to fill Part Time or Full Time Courier / Delivery Driver positions in New York, NY and surrounding boroughs. The ideal candidate possesses a strong work ethic, attention to detail, the ability to meet deadlines, and a commitment to customer service as it relates to product fulfillment.

  • SHIFT STRUCTURE: (subject to change based on business need)

    • 3 - 5 days in a row - generally includes a Saturday or Sunday, 4-8 hours a day
    • Shift start times are approximately 4:00AM; 10:00 AM; 12:00 PM, 4:00 PM and 5:00 PM
  • REQUIREMENTS:

    • Flexible Schedules available
    • Outdoors, must be OK with seasonal temperature changes and weather conditions
    • Very fast-paced environment
    • Must be able to complete a minimum of 6 deliveries per hour
    • Expected to understand aspects of fulfillment; adhere to strict safety, quality, and fulfillment protocols
    • Must be able to carry up to 50lbs
    • Part-time shifts can vary from 18 to 29 hours per week
    • Full-time shifts available
    • Demonstrate a commitment to a culture of safety
    • Demonstrate excellent job performance in productivity, quality, safety and attendance
    • Independent Contract 1099
    • Drive Your Own Car, Ride Your Own Bike, or Rent a "Speedy" (pedal-assist cargo tricycle)
    • Job Types: Full-time, Part-time

Send us your resume through our contact form or email it to employment@nextcleaners.com